Terms & Conditions

1. About These Terms

These Terms & Conditions govern your use of the SAMA AL SAHEL website, including browsing product information, submitting enquiries and contacting us regarding products displayed on the website.

These terms may be updated from time to time. Any updated version will be published on this page.

2. Product Information

We make reasonable efforts to keep product names, images, descriptions and other information accurate and up to date. However, product information may change without prior notice.

• Product images are provided for product representation.
• Actual appearance may vary slightly from displayed images.
• Availability may change without prior notice.
• Specifications and descriptions may be updated when required.

3. Prices & Quotations

Any price or product information displayed on the website is subject to confirmation at the time of enquiry or order.

Where applicable, the final price may depend on product availability, quantity, specifications, applicable charges and the terms confirmed by SAMA AL SAHEL.

4. Product Enquiries

Submitting an enquiry through the website, telephone or WhatsApp does not by itself constitute a confirmed order.

An order will be considered confirmed only after the product, quantity, price, availability, payment terms and any other applicable conditions have been mutually confirmed.

5. Orders & Acceptance

SAMA AL SAHEL reserves the right to accept, decline or modify an enquiry or order based on product availability, pricing, required information or other applicable circumstances.

If an order cannot be fulfilled, the customer will be informed through the available contact details.

6. Payments

Payment terms, accepted payment methods and any advance payment requirements will be communicated and confirmed before the order is finalized.

Customers should retain payment confirmation or transaction records for their reference.

7. Delivery & Collection

Delivery or collection arrangements, where applicable, will depend on the product, customer location, availability and the terms confirmed at the time of order.

Any estimated delivery timeline is indicative unless a specific delivery commitment has been confirmed in writing.

8. Cancellation, Return & Refund

Cancellation, return and refund terms may vary depending on the product and the circumstances of the transaction.

Customers should confirm the applicable cancellation, return and refund conditions before placing an order.

9. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

• You must not attempt to gain unauthorized access.
• You must not misuse website forms or communication channels.
• You must not upload or transmit malicious content.
• You must not use website content for unlawful purposes.

10. Intellectual Property

Unless otherwise stated, website content including text, graphics, logos, images, design elements and other materials is owned by or used by SAMA AL SAHEL with appropriate rights.

Such material must not be copied, reproduced, modified, distributed or commercially used without prior permission, except where permitted by applicable law.

11. Third-Party Links & Services

The website may provide links or communication options to third-party platforms such as WhatsApp or other services. Use of those services may be subject to the third party's own terms and privacy policies.

12. Website Availability

We aim to keep the website available and functional, but continuous or uninterrupted availability cannot be guaranteed. Temporary interruptions may occur because of maintenance, technical issues, hosting problems or circumstances beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, SAMA AL SAHEL shall not be responsible for losses arising from temporary website unavailability, reliance on incomplete website information, third-party service interruptions or events beyond our reasonable control.

14. Privacy

Information submitted through the website may be used for responding to enquiries, communicating with customers and processing requests. Please refer to the website's Privacy Policy for further information about handling personal data.

15. Changes to These Terms

SAMA AL SAHEL may modify these Terms & Conditions when necessary. The latest version published on this page will apply to future use of the website.

16. Governing Law

These Terms & Conditions shall be subject to the applicable laws and regulations governing the business and the relevant transaction.

Any dispute shall be addressed through the appropriate legal or dispute-resolution process applicable to the transaction.