Grievances & Whistleblowing
At SAMA AL SAHEL GOLD TR. L.L.C., we are committed to maintaining the highest standards of integrity, transparency, and ethical conduct in all our operations. We believe that a robust grievance and whistleblowing mechanism is essential for fostering a culture of accountability and trust.
We encourage our employees, clients, partners, and stakeholders to report any concerns regarding unethical practices, misconduct, or violations of our policies. All reports are treated with confidentiality and investigated thoroughly.
Speak Up
Our Policies
Guidelines that ensure transparency and accountability
Grievance Redressal Policy
We have a structured grievance redressal mechanism to address concerns raised by employees, clients, and stakeholders in a timely and fair manner.
Whistleblowing Policy
Our whistleblowing policy provides a safe and confidential channel for reporting any unethical practices, fraud, or misconduct within the organization.
Anti-Retaliation Policy
We strictly prohibit retaliation against any individual who raises a concern in good faith. We foster a culture where speaking up is encouraged and protected.
How to Report a Concern
If you wish to report a grievance or raise a whistleblowing concern, you can contact our designated compliance team through the following channels:
samaalsahelgoldtrllc@gmail.com
+971 6 537 7266
Central Souq - Block 4 - Shop 47 48 First Floor - Al Majaz 1 - Al Majaz - Sharjah - United Arab Emirates
All reports are treated with strict confidentiality
Report a Concern
Fill in the form below to report a grievance or concern. All reports are confidential.
What Happens Next?
We acknowledge receipt of your report within 2 business days
Our compliance team conducts a thorough investigation
Appropriate action is taken and resolution is communicated
We follow up to ensure complete resolution
All reports are confidential and protected under our whistleblowing policy.